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CQC warns Nottinghamshire nursing home it needs to do more to protect the safety and welfare of people

3 September 2012
Meadow Lodge
Mr & Mrs D Teece
  • Media,
  • Care homes without nursing

3 September 2012

Regulator demands improvement by owner of Beeston care home.

The Care Quality Commission has issued a formal warning to the owner of Meadow Lodge care home, saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home in Meadow Road, Beeston, Nottinghamshire, on 27 June.

During the visit inspectors found the owners of the home needed to make improvements in relation to cleanliness and infection control and assessing and monitoring the quality of service provision.

  • Inspectors found systems in place to assess the standard of cleanliness at the home were ineffective.
  • A number of areas of the home had been ineffectively cleaned.
  • Nine out of ten commodes inspectors looked at had dried faecal matter on them, there were soiled armchairs and bedding, floors which had not been vacuumed or mopped and toilets that had not been properly cleaned.
  • There were no systems for checking that staff had cleaned areas of the home, such as toilets, bathrooms, bedrooms and communal areas.
  • Inspectors found there were no systems in place to monitor the quality of care being provided and there was no evidence of a number of audits, which should have taken place, having happened.
  • People’s needs were not always fully assessed so that care was not always planned and delivered to meet service users’ individual needs.
  • The home was not protecting service users against the risk of inappropriate or unsafe care and treatment as systems in place to identify, assess and manage risks were not operating effectively.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Meadow Lodge needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Meadow Lodge provides accommodation and personal care for up to 25 older people.


Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to the owner of Meadow Lodge, Meadow Road, Beeston, Nottinghamshire, requiring that action is taken to meet:

  • Regulation 12, cleanliness and infection control, and Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement in relation to the warning regarding Regulation 12, cleanliness and infection control, was 24 August 2012 and the deadline for improvement in relation to Regulation 10, assessing and monitoring the quality of service provision, is 3 September.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.