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CQC warns Notintone House it is failing to meet the needs of people in its care

12 January 2012
Notintone House
The Salvation Army Social Work Trust
  • Media,
  • Care homes without nursing

12 January 2012

The Care Quality Commission has issued a formal warning to The Salvation Army Social Work Trust saying it must make improvements to standards of care at Notintone House or face further action. 

The warning follows an unannounced visit by inspectors to the care home on Sneinton Road, Nottingham, on 7 December 2011 to follow up concerns which CQC had highlighted at a previous inspection.  

  • Inspectors found Notintone House needed to make improvements in relation to assessing and monitoring the quality of service provision.    
  • Inspectors found care plans that were either blank or contained minimal information about residents.
  • Nutrition plans were outdated and people at risk of malnutrition were not being monitored effectively.
  • No behaviour management plans had been put in place following incidents where residents had been verbally aggressive.   
  • Concerns were raised by an NHS Nottingham City Quality Monitoring Officer about staff not grasping effective care planning. 
  • Fall prevention plans were not being completed effectively and no referrals had been made to the falls prevention team to minimise further incidents.
  • Following a previous inspection, the provider sent CQC action plans regarding improvements to the management of medicines. These actions had not been adhered to during the December visit.

Andrea Gordon, Deputy Director of Operations (Central Region), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Notintone House needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The CQC has worked closely with Nottingham City Council and the NHS Nottingham City Clinical Commissioning with regard to Notintone House.

Notintone House is a care home registered to provide accommodation for up to 40 people. It specialises in care for those living with Alzheimer’s disease.    


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to The Salvation Army Social Work Trust, Sneinton Road, Nottingham, NG2 4QL, requiring that action is taken to meet:  

  • Regulation 10 (1) (a)(2) (b) (iii), assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 16 January has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.