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CQC warns Northway House Residential Home that it is failing to protect the safety and welfare of people

20 September 2011
Northway House Residential Home
Northway House Residential Home Limited
  • Care homes without nursing

20 September 2011

Regulator demands immediate improvement by Taunton care home.

The Care Quality Commission (CQC) has issued a formal warning to the Northway House Residential Home Limited that it must make urgent improvements to standards of care or face further action.

The three warning notices follow an unannounced visit by inspectors in July to Northway House at Kingston Road in Taunton to follow up a previous review of compliance. The home, which provides care for older people, had been told then that it must make improvements.

On the latest visit, inspectors found that the home was still in breach of three regulations.

Care plans did not contain sufficient or up-to-date information about people’s needs, and risk assessments were inadequate, particularly since the home uses agency and bank staff who may not know the residents very well.

There were no procedures in place to ensure the safe management and administration of prescribed medicines, with gaps in records and no action taken in relation to a person who had refused medicines for some time.

The home did not have suitable arrangements in place for obtaining the consent of residents in relation to their care and treatment. Care plans contained no evidence of people being consulted, and no information about people’s capacity to give consent.

Ian Biggs, Regional Director of CQC in the South West, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Northway House needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and, if we find that the company is not making the required progress, we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 020 7448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors' findings on its website at a later date.

The warning notices requiring the provider to take action by 31 October 2011 are in relation to:

  • Regulation 18, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 2) Consent to care and treatment.
  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 4) Care and welfare of people who use services.
  • Regulation 13. Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 9) Management of medicines.

If the company fails to make the required improvements, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.