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CQC warns Northumberland care home that it is failing to protect the safety and welfare of the people using the service

20 August 2012
Elaine House
Mrs Parveen Kaur Dulai
  • Media,
  • Care homes without nursing

20 August 2012

Regulator demands immediate improvement at Northumberland care home.

The Care Quality Commission has issued a formal warning to Mrs Parveen Kaur Dulai, registered provider of Elaine House care home, The Old Vicarage, Sea View in Lynemouth, Northumberland, stating that she must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the home in June 2012 to follow up requirements made during a previous inspection.

Elaine House care home is registered to provide accommodation and personal care for up to 15 people, including some people with dementia.

On the most recent inspection, it was found that the home was still failing to comply with government regulations covering care and welfare, respect for and involvement of residents, and cleanliness and infection control.

Inspectors found evidence that people living at the home were not always involved in their care or supported in making decisions such as what they ate and when they went to bed. Individual care records did not always demonstrate that people’s choices were being taken into account, and inspectors saw that their privacy and dignity were not always fully respected.

On some occasions staff were failing to give appropriate care as outlined in residents’ individual care plans. For example, one person whose care plan specified a need for encouragement to eat and drink was not being given this level of support, and some residents requiring help to go to the toilet were not offered assistance to do so regularly.

Specific moving and handling practices documented in people’s care plans were not always being followed by staff, and inspectors were concerned that this posed an increased risk of injury to both the person being moved and the member of staff providing assistance.

Some areas of the premises and the equipment kept within them were not being kept adequately clean or maintained in good repair, increasing the risk to residents and staff of acquiring healthcare associated infections.

CQC are working closely with commissioners from Northumberland to ensure the safety of all residents.

Malcolm Bower Brown, deputy director of CQC in the North said:

"The law says that these are the standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. 

“This warning sends a clear and public message that Mrs Parveen Kaur Dulai needs to address these issues as a matter of urgency or face serious consequences.

We will return to Elaine House in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.  

CQC has issued a warning notice to Mrs Parveen Kaur Dulai requiring action to meet:  

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who use services
  • Regulation 12, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Cleanliness and infection control
  • Regulation 17, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Respecting and involving people who use services

A deadline of 31 August 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.