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CQC warns Northamptonshire dental practice it needs to do more to protect the safety and welfare of people.

31 May 2012
Thrapston Dental Practice
Chancery Dental Ltd
  • Dental service

31 May 2012

Regulator demands improvement by Kettering dental practice.

The Care Quality Commission has issued a formal warning to the owner of a Northamptonshire dental practice saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Thrapston Dental Practice in Chancery Lane, Thrapston, Kettering, on 5 April.

During this visit, inspectors found the owner of the practice needed to make improvements in relation to the management of medicines, cleanliness and infection control and assessing and monitoring the quality of service provision.

  • A fridge, used for storing drugs for injection, was stored in a decontamination area and did not have a locking device on it.
  • There was no thermometer in the fridge to ensure drugs were being stored at the correct temperature and there was no system for recording the refrigerator temperature.
  • An unsealed emergency medicine bag contained drugs that were up to five years out of date.
  • Records relating to the cleaning of the treatment room indicated this was done approximately every three days, when this should have been done daily.
  • There were no audits in relation to infection control or of the decontamination processes.
  • Inspectors found no evidence that emergency equipment and drugs had been monitored weekly, as per the Resuscitation Council (UK) 2012 recommendations.
  • There were no records of staff having practiced for a medical emergency and they did not have up to date first aid and resuscitation training.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owner of Thrapston Dental Practice needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC issued the warning notice to the owner of Thrapston Dental Practice in Chancery Lane, Thrapston, Kettering, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Regualtion 12, cleanliness and infection control and Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is xx July. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.