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CQC warns Northamptonshire care home it needs to do more to protect the safety and welfare of people

31 July 2012
Harmony Care
Harmony Care Limited
  • Media,
  • Care homes with nursing

31 July 2012

Regulator demands improvement by owner of Wellingborough care home.

The Care Quality Commission has issued a formal warning to the owner of Harmony Care care home, saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care home in Midland Road, Wellingborough, Northamptonshire, on 18 and 19 June.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users.

  • Inspectors looked at care records and found that information which should have been included wasn’t, including assessments relating to individuals and their needs.
  • No assessment of pain had been carried out for a person with dementia who was unable to communicate whether they were in pain.
  • The same person should have been given pain relief up to four times a day but records showed they had been given one dose of paracetamol in almost three weeks.
  • Another person was supposed to receive a nutritional supplement three times a day but medication records showed they had been given this just twice a day between 13 and 16 June. The nutritional records did not reference the fact that the person needed a nutritional supplement.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owner of Harmony Care needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

This is the second time CQC has issued a warning to this service.

In May a warning notice was issued to the provider in relation to Regulation 10, assessing and monitoring the quality of service provision. During the visit to Harmony Care on 18 and 19 June the service was found to be compliant with this regulation.

Harmony Care providesresidential and nursing care for up to 66 people, specialising in caring for those with dementia.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to the owner of Harmony Care in Midland Road, Wellingborough, Northamptonshire, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.