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CQC warns North Walsham domiciliary care agency it is failing to meet the needs of people in its care

21 December 2011
Dimak Healthcare
Dimak Healthcare Limited
  • Media,
  • Care in your home and supported living

21 December 2011

The Care Quality Commission has issued a formal warning to Dimak Healthcare Limited saying it must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the company in Market Street, North Walsham, Norfolk, on 18 October 2011 to follow up concerns which CQC had highlighted at a previous inspection.

  • Inspectors found Dimak Healthcare Limited needed to make improvements in relation to the management of medicines.
  • Inspectors found evidence that improvements had not been made since a previous inspection in May when the company was told to make changes relating to the management of medicines.
  • There were gaps in records relating to what medicines people had been given.

It was therefore not possible for inspectors to tell whether people had received their medication as prescribed.

Frances Carey, Regional Director of CQC in the East of England, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Dimak Healthcare Limited needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Dimak Healthcare Limited is a domiciliary care agency providing care for people in their own homes.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Dimak Healthcare Limited, 3-3a Market Street, North Walsham, Norfolk, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 31 December 2011 has been given for improvement. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.