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CQC warns Norfolk care home it needs to do more to protect the safety and welfare of people

25 July 2012
Larchwood Nursing and Residential Home
Bondcare (Larchwood) Limited
  • Media,
  • Care homes with nursing

25 July 2012

Regulator demands improvement by owner of Norwich care home.

The Care Quality Commission has issued a formal warning to the owner of Larchwood Nursing and Residential Home, saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care home in Yarmouth Road, Thorpe St Andrew, Norwich, on 12 June.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users and assessing and monitoring the quality of service provision.

Inspectors found that monthly reviews of care files had not been carried out and in some cases these had not taken place for six months.

Records were incomplete and were found not to contain sufficient information to help cater to people’s changing needs or to manage risks to their health.

No monitoring or analysis of incidents that occurred at the home was taking place. This meant the home could not make changes where these were needed and guard against the risk of the same things happening in the future.

According to the home’s own assessment, infection control audits should have occurred monthly and medication audits should have happened weekly but this had not been happening.

There was no effective system to monitor the quality of the service provided in place at the home.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owner of Larchwood Nursing and Residential Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Larchwood Nursing and Residential Home provides care, support and accommodation for to up to 48 older people who may have a physical disability.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Bondcare (Larchwood) Limited, of New Burlington House, Finchley Road, London, the owners of Larchwood Nursing and Residential Home in Yarmouth Road, Thorpe St Andrew, Norwich, Norfolk, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, and Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 1 October 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.