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CQC warns Newroads Rehabilitation Centre that is failing to protect the safety and welfare of people

25 May 2012
Newroads Rehabilitation Centre Limited
Kevin Duhaney
  • Media,
  • Treatment and rehabilitation (substance misuse)

24 May 2012

The Care Quality Commission has issued formal warning to Newroads Rehabilitation Centre that it must make improvements to standards of care or face further action.  

The warning follows an unannounced visit to the service at Wrington in North Somerset in April 2012 to follow up requirements made during an earlier inspection. The centre provides treatment and rehabilitation services for up to 11 people, including those withdrawing from an addiction to drugs or alcohol.

At the latest visit, inspectors found that the registered provider, Kevin Duhaney trading as Newroads Rehabilitation Centre Limited, was still failing to comply with two government regulations relating to staffing arrangements. 

  • Inspectors found that  procedures for recruitment of new staff were not robust and that the providers did not gather sufficient details about applicants to enable them to make a fully formed decision about their suitability.
  • There was no plan of regular supervision in place.
  • There was no training plan in place to support staff in carrying out their roles, and not all staff had received the required mandatory training

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant.   

“This warning sends a clear and public message that Newroads Rehabilitation Centre needs to address these issues as a matter of urgency or face serious consequences.

“We will return in the near future and if we find that this provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Kevin Duhaney trading as Newroads Rehabilitation Centre Limited, is in breach of

  • Regulation 21, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Requirements relating to workers
  • Regulation 23, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Supporting staff

If the required improvements are not made within 21 days, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.