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CQC warns New Beginnings (Gloucester) Limited that it is failing to protect the safety and welfare of people

16 January 2013
Fern Court
New Beginnings (Gloucester) Ltd
  • Media,
  • Care homes without nursing

16 January 2013

Regulator demands improvement at Gloucester care home.

The Care Quality Commission has issued a formal warning to New Beginnings (Gloucester) Limited that it is facing enforcement action unless it makes urgent improvements at Fern Court care home in Gloucester.

The three warning notices follow an unannounced visit by inspectors to the care home in November.  Fern Court is registered to provide accommodation and care for upto 13 people.

Inspectors found that the home was failing to comply with national regulations covering safeguarding people, monitoring the quality of the service and the notification of incidents.

  • The registered provider had not made suitable arrangements to ensure that people using the service were safeguarded against the risk of abuse. A lack of recent training meant that staff were not able to identify, prevent and respond to any allegation of abuse or the possibility of abuse. 
  • The lack of awareness led to delays in notifying CQC about allegations of abuse towards people using the service. The local authority had not been made aware of the allegations at the time andneither had any representatives of the people using the service.
  • There was no effective quality assurance system in place to enable the service to regularly assess and monitor the quality of services and to identify risks related to the health, welfare and safety of people.

Ian Biggs, deputy director of CQC in the South said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“We found that that we had not received any notifications as required by law since the service was first registered over two years ago.  This included allegations of abuse towards people using the service and an incident where the police were involved.

“Our inspectors will keep Fern Court under review, working closely with Gloucestershire County Council to ensure that people are not at undue risk of harm.

“We will return in the near future and if we find that this care home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that New Beginnings (Gloucester) Limitedis in breach of

  • Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of provision.
  • Regulation 11, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Safeguarding people who use services from abuse.
  • Regulation 18, the Care Quality Commission(Registration) Regulations 2009 Notification of other incidents.

If the required improvements are not made within the time specified, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.