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CQC warns Nellsar Limited that they must make improvements

10 December 2013
  • Media,
  • Care homes with nursing

10 December 2013

When the Care Quality Commission visited Hengist Field Care Centre unannounced on 15 April 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warning/s to Nellsar Limited:

Care and welfare of people who use services

Proper steps were not taken to to ensure that people were protected against the risks of receiving care that was inappropriate or unsafe by means of assessing, planning and delivering of care to ensure that people's needs were met and their welfare and safety ensured. Regulation 9(1)(a)(b)(i)(ii)

Meeting nutritional needs

Service users were not protected from the risks of inadequate nutrition and dehydration, by means of the provision of a choice of suitable and nutritious food and hydration, in sufficient quantities to meet peoples' needs and support, where necessary for the purposes of enabling service users to eat and drink sufficient amounts for their needs. Regulation 14(1)(b), (c) and 14(2).


The health, safety and welfare of service users had not been safeguarded as there were insufficient numbers of suitably qualified, skilled and experienced staff employed by the provider. Regulation 22.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in April 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.