You are here

CQC warns Neem Tree Care Limited that it is failing to protect the safety and welfare of people

14 March 2012
Neem Tree Care Limited
Neem Tree Care Limited
  • Media,
  • Care homes with nursing

14 March 2012

The Care Quality Commission (CQC) has issued a formal warning to Neem Tree Care Limited that it must make urgent improvements to standards of care provided at a nursing home in Greenford, north west London.

A warning notice has been issued following an unannounced inspection of Neem Tree Care Centre in January.

Inspectors found that the home had failed to ensure that suitable arrangements were in place to make sure that people living at the home were protected from the risk of unsafe use and management of medicines. Instructions to administer medicines were not always clear and it was not always possible to tell whether medicines had been given as prescribed.

Inspectors also identified that medication records did not always reflect the dosage of medicines given or stock levels to demonstrate that medicines were managed appropriately.

Matthew Trainer, Deputy Director of CQC (London), said:

"The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Providers have a duty to make sure that the care and treatment they deliver meets the essential standards that everyone is legally entitled to expect. This warning sends a clear message that the issues at Neem Tree Care Centre need to be addressed as a matter of priority.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that Neem Tree Care Limited is in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines

CQC has issued a warning notice which required the provider to take action to meet the regulatory requirements by 7 March 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.