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CQC warns Mrs Parveen Kaur Dulai that she must make improvements
27 January 2014
When the Care Quality Commission visited Elaine House Care Home unannounced on 11 December 2013, 17 December 2013 and 18 December 2013 we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued three formal warnings to Mrs Parveen Kaur Dulai telling her that she must improve in the following areas by 3 February 2014:
- Regulation 9, (Outcome 4): Care and welfare of people who use services. The provider was failing to ensure that people who used the service were protected against the risks of receiving care or treatment which was inappropriate or unsafe.
- Regulation 15, (Outcome 10): Safety and suitability of premises. The provider was failing to ensure that people who used the service and others who had access to the premises were protected against the risks associated with unsafe and unsuitable premises.
- Regulation 16 (Outcome 11): Safety and suitability of equipment. The provider was failing to ensure that people who used the service were protected against the risks associated with unsafe equipment.
CQC inspectors will return in due course to check whether the required improvements have been made. For more details of the findings from the inspection in December 2013. Read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.