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CQC warns Mrs Michelle Caroline Savage – Nessfields Care Home that it is failing to protect the safety and welfare of people

16 May 2012
Brookfield Care Home
Mrs Michelle Caroline Savage - Nessfields Care Home
  • Media,
  • Care homes without nursing

16 May 2012

Regulator demands improvement at Middlesbrough care home.

The Care Quality Commission has issued a new warning to Mrs Michelle Caroline Savage – Nessfields Care Home stating that the company must make urgent improvements to standards of care or face further action.   

The latest warning notice follows an unannounced visit by inspectors to Brookfield Care Home in Middlesbrough on 16 April check that improvements required by a previous inspection had been made.        

On the most recent inspection, CQC found that the home was failing to comply with government regulations covering the care and welfare of residents.

Inspectors found evidence that staff had failed to follow recommendations made by visiting healthcare professionals. Specific advice provided by a speech and language therapist and a dietician with regard to one resident’s nutritional requirements had not been acted upon and staff lacked an accurate understanding of that resident’s needs.

It was not clear whether staff had followed up on a prescription request made by a visiting healthcare professional, and care plans were not always being updated to reflect the current needs of people living at the home.

Sheila Grant, CQC Regional Lead for the North East said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“This warning sends a clear and public message that Mrs Michelle Caroline Savage – Nessfields Care Home needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will keep Brookfield Care Home under review, to ensure that people are not at undue risk of harm.

“We will return in the near future and if we find that this home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Mrs Michelle Caroline Savage – Nessfields Care Home is in breach of:

  • Regulation 9, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Care and welfare of people who use services

A deadline of 30 May 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.