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CQC warns Mrs Adi Oseni that the Hollybush Care Home is failing to protect the safety and welfare of people

2 September 2011
Hollybush Care Home
Mrs A Oseni
  • Care homes without nursing

2 September 2011

The Care Quality Commission (CQC) has issued three formal warnings to Mrs Adi Oseni, the registered provider at Hollybush Care Home, that she must make urgent improvements to standards of care or face further action.

The warnings follow an unannounced visit by CQC inspectors to the Hollybush Care Home at 101 Lovely Lane, Warrington in July. Mrs Adi Oseni is the owner and registered provider of services at the home.

CQC undertook the inspection on 25 July as part of a responsive review of compliance to see if improvements had been made since the last inspection in May when we found concerns about the home.

Inspectors found that Mrs Oseni was failing to meet the essential standards of quality and safety.

  • The registered provider did not take proper steps to ensure that each person who uses services was protected against the risks of receiving care or treatment that was inappropriate or unsafe.
  • The registered provider was not making suitable arrangements to ensure that people who use services were safeguarded against the risk of abuse.
  • The registered provider was not protecting people who use services against the risks associated with the unsafe use and management of medicines, by means of making appropriate arrangements for the obtaining, recording, handling, using, safe keeping, dispensing, safe administration and disposal of medicines used for the purposes of the regulated activity.

Sue McMillan, Regional Director of CQC in the North West region, said: "The care being provided at this care home is nowhere near good enough and hasn’t been for some considerable time. The law says that these are the standards that everyone should be able to expect. Registered providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Mrs Oseni needs to address these issues as a matter of urgency or face serious consequences.

“Over the last few months, CQC has been working with Warrington Borough Council’s adult social care team. The CQC and the council have had concerns about the home for several months and have been working in partnership with the home owner and management team to address issues during that time.

“It is the view of the council that insufficient progress has been made in addressing the issues at Hollybush Care Home and consequently the council is identifying suitable new homes for the residents who are living at the home. CQC will continue to monitor the service to ensure that people are safe.

“Clearly there are systemic problems at the home,” continues Sue McMillan. “When CQC inspectors discovered that service users had not been given prescribed medicines for up to a period of five days, one has to question the organisation and quality of care being administered.

“We will continue to monitor the situation and support the council in its efforts to provide better outcomes for residents. I would like to place on the record my thanks to Warrington Borough Council for the support they provided to my inspectors. CQC will continue to share information under our safeguarding arrangements to ensure that any action taken is timely and proportionate.”

At all times, CQC’s focus has been – and will remain - on the quality of care being delivered to residents. Should CQC be required to take further enforcement action we will not hesitate to do so,” concludes Sue McMillan.


For further information please contact David Fryer, Regional Communications Manager on 07901 514220 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

For Warrington Borough Council, contact Katy Block on 01925 442140.

Notes to editors

The warning notice finds that Mrs Adi Oseni the Registered Provider are in breach of Regulation 9, 11 and 13, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (the Regulated Activities Regulations 2010).

A deadline of 2 September has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.