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CQC warns Mr Rowan Griffiths that he is failing to protect the safety and welfare of people

9 January 2013
Unit 1
Mr. Rowan Griffiths
  • Media

9 January 2013

Regulator demands improvement at Devon-based ambulance service.

The Care Quality Commission has issued a formal warning to Mr Rowan Griffiths that he is facing enforcement action unless urgent improvements are made at his private ambulance service.

The warning notices follow an unannounced visit by CQC to the service on the 9 November 2012 in response to concerns received by CQC. The service, which trades as Four Counties Ambulance Service, is based at Wilmington in Devon.

Inspectors found that the service was not compliant with seven essential standards of quality and safety.  

  • The registered provider had not taken proper steps to ensure that effective systems were in place to regularly assess and monitor the quality of the services provided. The provider had failed to identify, assess and manage risks relating to the health, welfare and safety of people using the service.
  • The provider had failed to operate an effective recruitment procedure in order to ensure that persons employed for the purposes of carrying on a regulated activity were suitable.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“This warning sends a clear and public message that Mr Griffiths needs to address these issues as a matter of urgency or face serious consequences.

“We will return in the near future and if we find that this ambulance service is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notice finds that Mr Rowan Griffiths is in breach of:

  • Regulation 10, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Assessing and monitoring the quality of service provision.
  • Regulation 21, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Requirements relating to workers.

If the required improvements are not made within a set timescale,  CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.