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CQC warns Mr & Mrs T F Chon that they must make improvements

10 December 2013
  • Media,
  • Care homes without nursing

10 December 2013

When the Care Quality Commission visited Elmhurst Residential Home unannounced on 17 October 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warning to Mr & Mrs T F Chon


The provider did not take appropriate steps to ensure that, at all times, there were sufficient numbers of suitably qualified, skilled and experienced persons employed for the purposes of carrying on the regulated activity.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.