You are here

CQC warns Mr & Mrs A P Hawkins that they must make improvements

Published:
16 October 2013
Categories:
  • Media,
  • Care homes without nursing

16 October 2013

CQC warns provider that it must make improvements

When the Care Quality Commission visited Heatherbank unannounced on 30 July 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Mr & Mrs A.P. Hawkins telling them that they must improve in the following areas by 31 October 2013:

  • Regulation 11, (Outcome 7): Safeguarding people who use services from abuse The service was failing to take reasonable steps to identify and prevent the possibility of abuse and/or failing to respond appropriately to allegations of abuse.
  • Regulation 11, (Outcome 7): Safeguarding people who use services from abuse The registered provider did not have suitable arrangements in place to ensure that service users were safeguarded against the risks of theft, misuse or misappropriation of money or property.
  • Regulation 12, (Outcome 8): Cleanliness and infection control The service was failing to ensure people were protected from the identifiable risks of acquiring a health care associated infection.
  • Regulation 12, (Outcome 8): Cleanliness and infection control The service was failing to ensure that appropriate standards of cleanliness and hygiene were being maintained in the premises.
  • Regulation 15, (Outcome 10): Safety and suitability of premises The service was failing to ensure people at its property were protected against the risks associated with unsafe or unsuitable premises.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.