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CQC warns Mr John Scarman and Mrs Phaik Choo Scarman that they must make improvements

12 May 2014
Beech Haven Residential Care Home
Mr John Scarman and Mrs Phaik Choo Scarman
  • Care homes without nursing

When the Care Quality Commission visited Beech Haven Residential Care Home on 20 March 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to the provider Mr John Scarman and Mrs Phaik Choo Scarman telling them that they must improve in the following area by 15 May 2014.

  • Regulation 20 (1) (a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010: Records.

The service was not taking appropriate steps to ensure there was an accurate record of the care people required.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.