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CQC warns Mr J and Mrs A Roche that they are failing to protect the safety and welfare of people

12 January 2012
The Close
Mr J & Mrs A Roche
  • Media,
  • Care homes without nursing

12 January 2012

The Care Quality Commission has issued a formal warning to Mr J and Mrs A Roche that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced inspection of The Close care home at Littleton Panell near Devizes on 7 December 2011 in response to concerns. 

Inspectors found that the providers, Mr J and Mrs A Roche, were failing to meet the government regulation which ensures that each person living at the home is protected against the risks of receiving care or treatment that is inappropriate or unsafe.

  • People were not protected from the risks associated with inadequate cleanliness and the lack of effective infection control practices.
  • People were at risk of harm through unsafe manual handling techniques and aspects of their environment such as excessive hot water temperatures, broken window restrictors and the inappropriate use and storage of cleaning substances.
  • There was a lack of auditing which meant that poor delivery of care and training needs of staff were not being identified.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Mr J and Mrs A Roche need to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and if we find that The Close is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notice finds that Mr J and Mrs A Roche is in breach of

  • Regulation 10 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 - Assessing and monitoring the quality of service provision
  • Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 -  Cleanliness and infection control

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.