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CQC warns Mr A Alfonce T Zindoga that he is failing to protect the safety and welfare of people

15 June 2012
Beach House
Mr A & Mrs CT Zindoga
  • Care homes without nursing

15 June 2012

Regulator demands immediate improvement at Burnley care home.

The Care Quality Commission has issued a formal warning to Mr A Alfonce T Zindoga, registered provider of Beach House, Burnley, stating that he must make urgent improvements or face further action.  

The warning follows an unannounced visit to Beach House on 19 April 2012 to follow up on a previous review of compliance.

During the visit inspectors observed that the provider did not have adequate systems in place to assess and monitor the quality of care and service being provided to residents.

CQC inspectors found that proper attention was not being given to respecting people, promoting independence and offering choices.

CQC was told that two people using the service go out into the community independently and are on occasion left in the home alone. Both these people had a learning disability and were vulnerable to risks of harm and exploitation.

Inspectors asked if there were any up to date risks assessments on these activities, and were told there were none. There was no evidence to demonstrate the risks associated with these activities had been identified, assessed, monitored and managed. 

CQC was informed by one service user that they did not receive their benefit allowance on time and that they requested this be paid directly into their personal account. Care plan records showed a request had been made to discuss this matter on 13 December 2011, the request had not yet been responded to. The person using the service said, “I have to keep nagging”. There were no records available to show this matter had been reviewed or resolved.

General risk assessments of health and safety and fire prevention within the home had not been conducted and inspectors were concerned that there was no system to document and investigate incidents or accidents, which may have occurred.

Ann Ford, CQC Regional Head of Compliance for the North West, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Mr Zindoga needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Beach House in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date. You can find previous reports on this provider at:

CQC has issued a warning notice to Mr A Alfonce T Zindogarequiring action to meet:

  • Regulation 10 Health and Social Care Act (Regulated Activities) Regulations 2010, (outcome 16) Assessing and monitoring the quality of service provision

A deadline of 22 June 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.