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CQC warns Mr Alan Morris that he must make improvements
When the Care Quality Commission visited Montagu Court Residential Home unannounced on 20th, 24th, 26th March 2014 we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued formal warnings to Registered Provider and the Registered Manager telling them that they must improve in the following areas by 30 April 2014;
- Regulation 17.
The provider was failing to ensure that people’s dignity, privacy and independence was supported. People were not always treated with consideration and respect. There was a lack of opportunity for community involvement.
- Regulation 9.
The provider was failing to take proper steps to ensure that people were protected against the risks of receiving care or treatment that was inappropriate or unsafe by the planning and delivery of care and where appropriate treatment, in such a way as to meet individual needs and protect people’s safety and welfare.
- Regulation 15.
The provider was failing to protect people from the risks of the layout of the service and unsafe environment that had not been maintained.
- Regulation 23.
The provider was failing to make suitable arrangements to train, supervise, check and induct staff to ensure that people using the service were safe.
Regulation 10. The provider was failing to protect people using the service by failing to assess and monitor the quality of service provision.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014 read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.