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CQC warns Mont Calm Sturry that it is failing to protect the safety and welfare of people

22 August 2012
Mont Calm Sturry
Mr Stephen Castellani
  • Media,
  • Care homes without nursing

22 August 2012

Urgent improvements required at care home in Sturry, Canterbury.

The Care Quality Commission (CQC) has issued a formal warning to Stephen Castellani that he must make urgent improvements at a care home in Sturry, Canterbury, Kent.

A warning notice has been issued following an inspection of Mont Calm Sturry, in Park View, in July.

Inspectors found that the home was failing to make sure that people living there were adequately protected from the risk of infections.

  • Standards of cleanliness and hygiene were poor, and checks and audits on cleanliness were ineffective.
  • Infection control policy in the home was not being followed. For example, a care worker was seen to carry a heavily soiled incontinence pad through the dining room at the home and deposit it in an overflowing waste storage bin in a downstairs toilet.
  • The correct system for soiled linen was not always being used which led to a danger of cross contamination.
  • Traces of human waste were found on the floor in a downstairs toilet, the main living area smelled strongly of urine, and mops found in two toilets were stored in stagnant water.

Ian Biggs, Deputy Director of CQC in the South, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves - being put at risk of harm. Providers have a duty to be compliant.

“It is completely unacceptable when any service fails to meet basic standards of hygiene.   People who live in care homes are often very vulnerable to infection, and it is the duty of the provider to take the right steps to protect them from that risk.

“Our inspectors will return in the near future to carry out another inspection. If we find that the practice is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Stephen Castellani is in breach of:

  • Regulation 12 (1)(a)(b)(c) (2)(a)(c)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 8) Cleanliness and infection control

If the required improvements are not made by a set date, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.