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CQC warns Monks Haven Residential Home that it is failing to protect the safety and welfare of people

19 December 2011
Monks Haven Residential Home
Geoshine Limited
  • Media,
  • Care homes without nursing

19 December 2011

The Care Quality Commission has issued a formal warning to Geoshine Limited, the registered provider of Monks Haven Residential Home that it must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Monks Haven Residential Home, Beverley Terrace, Cullercoats, North Shields on 5 September 2011, to follow up on concerns raised by CQC in an earlier review of compliance. 

Inspectors found that the provider had failed to ensure that all parts of the premises were kept clean and hygienic in order to minimise the risk of infection. There was no access to antimicrobial hand wash, rubs, or hand-drying facilities in the laundry and staff had deposited soiled bed linen on the laundry floor.

The infection control policy being followed was limited and measures were not implemented appropriately by members of staff.  

In addition, electrical and gas equipment used within the home was not subject to regular maintenance checks, and the provider had failed to respond to concerns raised by members of staff regards faulty kitchen appliances.

Jo Dent, regional director of CQC in the North East region, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear and public message that the provider needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Monks Haven in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.

"We need to ensure that people living at Monks Haven are not at any immediate risk of harm, which is why we have been working closely with North Tyneside County Council Social Care Service to ensure the safety of all residents.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date. 

CQC has issued a warning notice to Geoshine Limited, registered provider of Monks Haven Residential Home, 55/57 Beverley Terrace, Cullercoats, North Shields, Tyne and Wear,requiring action to meet:  

  • Regulation 12, Health and Social Care Act (Regulated Activities) Regulations 2010:  Cleanliness and infection control
  • Regulation 16, Health and Social Care Act (Regulated Activities) Regulations 2010: Safety, availability and suitability of equipment

A deadline of 20 December 2011 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.