You are here

CQC warns Miss J R Hira that she must make improvements

18 December 2013
  • Media,
  • Care homes without nursing

18 December 2013

On 5 November 2013 the Care Quality Commission carried out a follow-up inspection visit to Winterton House to check whether the provider had made improvements to the service. We found that improvements to meet the required standards had not been made. We have issued three warning notices to the provider in relation to:

Management of medicines

We found that the provider was failing to protect service users against the risks associated with the unsafe use and management of medicines. There were delays in recording when people were given medicine. In some cases, there were no records of whether someone had been given their medicine. People are not being protected because staff did not have accurate records of when people were given their medicine. This put them at risk of either missing a dose of medicine or being given too much. This put people’s health at risk.

Safety and suitability of premises

We found that the provider was failing to ensure that people are protected against the risks associated with unsafe or unsuitable premises. The provider had not ensured that all parts of the home were suitably clean. We found grey mould on the inside of a window and soil from plant pots on the window sill in the dining room. There were electric cables on the living room floor that posed a trip hazard. This was especially unsafe, as people who use the service include those who are frail, (with an increased risk of an adverse effect on their health from a fall) and those who have dementia who may not understand how to avoid harming themselves.

Supporting workers

We found there were no written records to confirm that the provider had assessed the competence of staff to carry out their designated role and meet people’s needs effectively. We could not be sure that people received care and support from staff who were trained and supported to deliver it to an appropriate standard.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.