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CQC warns Mimosa SX Limited that they are failing to protect the safety and welfare of people

10 May 2012
  • Media,
  • Care homes without nursing

10 May 2012

Regulator demands immediate improvement at The Abbeys care home in Rotherham.

The Care Quality Commission has issued a formal warning to Mimosa SX Limited, the registered provider of The Abbeys care home, stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to The Abbeys, High Street, Rawmarsh, in Rotherham on 3 April 2012 in response to concerns raised regarding standards of care.

At this inspection CQC found that the provider was failing to meet national standards relating to respecting and involving people who use services.

Inspectors were concerned that people living in the home did not have their privacy and dignity fully respected.

Staff did not take sufficient care to preserve the dignity of one resident when a hoist was used to assist this resident in a communal corridor area. During the procedure the resident’s clothing was lifted up exposing their underwear. Staff made no attempt to preserve this person’s dignity.

During the visit inspectors heard members of staff discussing personal details relating to recent weight checks that had been carried out for some residents. This personal information could be heard by anyone else in the area and indicated a lack of respect for the privacy of people living in the home.

In addition, staff supporting some residents to eat their lunchtime meal failed to engage with the people they were assisting and inspectors witnessed inappropriate staff conversations about their own social activities being conducted in front of residents.

Adam Brown, CQC Regional Lead for Yorkshire and Humberside, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Mimosa SX Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to The Abbeys in the near future and, if we find that the provider is not making the required progress, we won’t hesitate to use our legal powers to protect the people who live there."


For further information the CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date. You can find previous reports on this provider at:

CQC has issued a warning notice to Mimosa SX Limited requiring action to meet:  

  • Regulation 17 Health and Social Care Act (Regulated Activities) Regulations 2010, Respecting and involving people who use services

A deadline of 4 May 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.