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CQC warns Milton Keynes Community Care Services it needs to do more to protect the safety and welfare of people

21 September 2012
Milton Keynes Community Care Services
  • Media,
  • Care homes without nursing

21 September 2012

Regulator demands improvement by Milton Keynes care home.

The Care Quality Commission has issued a formal warning to Milton Keynes Community Care Services saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Fletchers Mews, Neath Hill, Milton Keynes, Buckinghamshire, on 28 August, as part of a planned review of compliance.

Following the visit, inspectors found the owners of to make improvements in relation to the management of medicines.

  • Inspectors found discrepancies between the amount of medicines administered and the amount left in stock at the service.
  • Some medication records were incomplete, inaccurate and unsigned by staff.
  • Old batches of prescriptions that should have been returned to the pharmacy were being administered to residents.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Milton Keynes Community Care Services needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Milton Keynes Community Care Services provides accommodation to up to 15 people who require personal care.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to SCOPE, 6 Market Road, London, N7 9PW, owner of Milton Keynes Community Care Services, requiring that action is taken to meet:

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 30 September. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.