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CQC warns Merseybank Nursing Home it needs to do more to protect the safety and welfare of people

13 November 2012
Parkcare Homes Limited
  • Media,
  • Care homes with nursing

13 November 2012

Regulator demands improvement by Derbyshire nursing home.

The Care Quality Commission has issued a formal warning to Parkcare Homes Limited saying they must make improvements to standards of care at Merseybank Nursing Home or face further action.

The warning follows unannounced visits by inspectors to the nursing home in The Carriage Drive, Hadfield, Glossop, Derbyshire, on 17 and 27 September, to follow up on concerns raised at a previous inspection.

Following the visits, inspectors found the owners of Merseybank Nursing Home needed to make improvements in relation to consent to care and treatment.

  • No arrangements were in place to deal with issues of consent when residents with dementia and mental health conditions were unable to make their own decisions.
  • Although staff had received training about the Mental Capacity Act 2005, some were unable to describe the basic principles of it.
  • Contrary to the requirements of the Mental Capacity Act 2005, decisions made about residents were being made on the basis of their conditions. This meant the service was failing to offer residents the opportunity to participate in the decision making process of their own care plans.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Merseybank Nursing Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Merseybank Nursing Home provides personal and nursing care for up to 66 people


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to: Parkcare Homes Limited, Unstead Regional Office, Munstead Heath Road, Godalming, Surrey, GU7 1UW, owner of Merseybank Nursing Home, requiring that action is taken to meet:

  • Regulation 18, consent to care and treatment, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 13 November. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.