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CQC warns Melford Court Nursing Home it needs to do more to protect the safety and welfare of people

24 January 2013
Melford Court Care Home
Bupa Care Homes (BNH) Limited
  • Media

24 January 2013

The Care Quality Commission has issued a formal warning to Bupa Care Homes (BNH) Limited saying they must make improvements to standards of care at Melford Court Nursing Home or face further action.

The warning follows an unannounced visit by inspectors to the nursing home in Hall Street, Long Melford, Suffolk, on 6 December, as part of a planned review of compliance.

Following the visit, inspectors found the owners of Melford Court Nursing Home needed to make improvements in relation to staffing.

  • Inspectors noted on the day of the visit that there was not enough staff working on the ground floor to meet the individual needs of each resident.
  • Staff were unable to tell inspectors how many people were needed to assist with mealtimes or to support residents who used hoists.
  • At one point during the inspection, a carer was left to support 14 residents, 10 of whom needed two people to assist them.
  • Staff told inspectors that some resident’s meals were often left untouched because they were too busy to assist them.
  • One resident waiting 90 minutes to be assisted with their lunch.
  • There was often not enough staff on duty to ensure residents who were at risk of pressure sores were getting repositioned regularly.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Melford Court Nursing Home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Melford Court Nursing Home provides accommodation and personal care for up to 52 people who require 24 hour support and care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

A review of compliance report containing our inspectors’ full findings has been published on CQC’s website.

CQC has issued the warning notice to: Bupa Care Homes (BNH) Limited, Bridge House, Outwood Lane, Horsforth, Leeds, West Yorkshire, LS18 4UP, owner of Melford Court Nursing Home, requiring that action is taken to meet:

  • Regulation 22, staffing, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.