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CQC warns MCCH Society Ltd that it is failing to protect the safety and welfare of people

23 January 2013
MCCH Society Limited - 20 Allington Way
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  • Care homes without nursing

17 January 2013

Urgent improvements required at MCCH Society Limited - 20 Allington Way, Maidstone, Kent.

The Care Quality Commission (CQC) has issued a formal warning to MCCH Society Ltd that it must make urgent improvements at a care home in Maidstone, Kent.

A warning notice has been issued following an unannounced inspection of MCCH Society Limited - 20 Allington Way in November.

CQC found that the provider was failing to ensure that staff were adequately supported to deliver care safely and to an appropriate standard. Staff training needs had not been assessed based on the individual needs of people living in the home, and staff had therefore not always received appropriate training to meet those needs. Appropriate formal supervision was not always taking place.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“It is vital that staff working in care homes have the right skills and knowledge to deliver high quality care to the people they are supporting. The issues identified here required immediate attention.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that MCCH Society Ltd is in breach of:

  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.