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CQC warns Mackley Homecare Ltd that it is failing to protect the safety and welfare of people

8 February 2013
Mackley Homecare Limited
Mackley Home Care Limited
  • Media,
  • Care in your home and supported living

8 February 2013

Urgent improvements required at home care agency in Keston, Kent.

The Care Quality Commission (CQC) has issued a formal warning to Mackley Homecare Ltd that it must make urgent improvements at a home care agency in Keston, Kent.

A warning notice has been issued following an unannounced inspection of the agency, in Westerham Road, in December 2012.

CQC found that the agency did not have suitable arrangements in place to ensure that staff were adequately supported to perform their roles. There were significant gaps in staff training records, which showed that training was not taking place at the frequency required by the agency’s own policies.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Providers have a duty to make sure that the people they employ to take care day to day of people in their services are fit for that role. Where staff are not adequately supported through relevant training, that places people at risk of harm.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use its services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Mackley Homecare Ltd is in breach of:

  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.