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CQC warns Mabbs Hall Care Home it needs to do more to protect the safety and welfare of people

26 November 2012
Mabbs Hall Care Home
MNS Care Plc
  • Media,
  • Care homes with nursing

6 November 2012

Regulator demands improvement by Suffolk care home.

The Care Quality Commission has issued formal warnings to MNS Care Plc saying they must make improvements to standards of care at Mabbs Hall Care Home or face further action.

The warnings follow an unannounced visit by inspectors to the care home in High Street, Mildenhall, Suffolk, on 10 October as part of a routine review of compliance.

Following the visit, inspectors found the owners of Mabbs Hall Care Home needed to make improvements in relation to care and welfare of service users and meeting nutritional needs.

  • Pressure ulcer risk assessments were not being carried out or reviewed effectively.
  • A resident at risk of pressure sores was not being monitored and had no care plan in place. This led to them developing a serious pressure sore.
  • The service was failing to properly assess residents who were at risk of malnutrition or dehydration.
  • Weight loss updates for several people had not been monitored or managed.
  • Several falls and nutrition risk assessments inspectors reviewed contained incorrect calculations.
  • Food and fluid were not supplied in sufficient quantities to meet the needs of residents.
  • One resident sustained a serious injury due to insufficient instructions available to staff on falls management and prevention.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“These warnings send a clear message that Mabbs Hall Care Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Mabbs Hall Care Home provides personal and nursing care for up to 29 people.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notices to: MNS Care Plc, 4 Ambassador House, Wolseley Road, Harrow, Middlesex, HA3 5RT, owner of Mabbs Hall Care Home, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users and Regulation 14, meeting nutritional needs, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 26 November. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.