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CQC warns Lyndhurst Lodge Residential Homes Limited it needs to do more to protect the safety and welfare of people

31 May 2012
Lyndhurst Lodge Residential Homes Limited
K Halliwell

31 May 2012

The Care Quality Commission has issued formal warnings to Lyndhurst Lodge Residential Homes Limited saying they must make improvements to standards of care or face further action.

The warnings follow an unannounced visit by inspectors to the care home in Burton Road, Ashby-de-la-Zouch, on 2 April.

Following the visit, inspectors found the owner of Lyndhurst Lodge Residential Homes Limited, needed to make improvements in relation to safeguarding people who use the services from abuse, staffing and meeting nutritional needs.

  • Staff who inspectors spoke with had a very limited knowledge of safeguarding. They were unable to identify different types of abuse and were unsure who to report incidents to.
  • The home’s training schedule did not include any level of safeguarding training. CQC requested a safeguarding training schedule from the home which has yet to be submitted.
  • It was noted that some staff were bringing in food from their own homes to give to residents due to the service having regular food shortages.
  • There was a lack of choice available at meal times and often only one meal option was available.
  • Inspectors witnessed staff struggling to meet the needs of people using the service. Due to understaffing, residents were sometimes left waiting too long to be assisted to the toilet.
  • Training files contained evidence that staff had been trained in various key elements of their roles. However, there was no evidence that their training needs had been reviewed or refreshed in the last 12 months.

Andrea Gordon, Deputy Director of Operations (regions) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that the owner of Lyndhurst Lodge Residential Homes Limited needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Lyndhurst Lodge Residential Homes Limited provides nursing and residential care for up to 19 people.

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For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to Editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to K Halliwell, owner of Lyndhurst Lodge Residential Homes Limited, requiring that action is taken to meet:

  • Regulation 11, safeguarding people who use the services from abuse, Regulation 14, meeting nutritional needs, Regulation 22, staffing, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 30 June 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.