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CQC warns Lowbirch Limited that they must make improvements

20 February 2014
  • Media,
  • Care in your home and supported living

20 February 2014

When the Care Quality Commission visited Laurel Bank Support at Home unannounced on 18 and 22 October 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Lowbirch Limited telling them that they must improve in the following areas by 10 January 2013:

  • Regulation 21, (Outcome 12): Requirements relating to workers The service was not operating effective recruitment procedures to ensure people employed were suitable to perform their role.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in October 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.