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CQC warns Lorraine’s Residential Home it is failing to meet the needs of people in its care

5 January 2012
Lorraines Residential Home
Mrs Parvin Riaz Khan & Mr Inan Rahman & Mrs Abida Ashraf
  • Media

5 January 2012

Regulator demands improvement by Derbyshire care home owner.

The Care Quality Commission (CQC) has issued a formal warning to the owners of Lorraine’s Residential Home saying it must make improvements to standards of care or face further action.   

The warning follows an unannounced visit by inspectors to the residential home on 44 School Street, Church Gresley, Swadlincote, Derbyshire on 15 November 2011 to follow up concerns which CQC had highlighted at a previous inspection.    

Inspectors found the owners of Lorraine’s Residential Home needed to make improvements in relation to assessing and monitoring the quality of service provision.        

  • Audits and risk assessments for falls, nutrition and tissue viability had not been updated since March 2011.
  • Unsafe flooring outside residents’ bedroom doors and in corridors was not repaired for two weeks.
  • Inspectors found that no surveys of people who use services, their relatives or employees had been carried out since March 2011.

Andrea Gordon, Deputy Director of Operations (Central Region), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owners of Lorraine’s Residential Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Lorraine’s Residential Home is a care home registered to provide accommodation for up to 17 people who require nursing or personal care. 


For further information please contact Helen Gildersleeve, Regional Communications Officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance at a later date.

CQC has issued the warning notice to the owners of Lorraine’s Residential Home, 44 School Street, Church Gresley, Swadlincote, Derbyshire, DE11 9QZ requiring that action is taken to meet:  

  • Regulation 10 (1) (a) and (b) and (2) (e), assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline of 31 January has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.