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CQC warns London Care plc (Basildon) it needs to do more to protect the safety and welfare of people

19 July 2012
London Care (Basildon)
London Care Limited
  • Media,
  • Care in your home and supported living

19 July 2012

CQC warns London Care plc (Basildon) it needs to do more to protect the safety and welfare of people.

Regulator demands improvement by Basildon domiciliary care agency

The Care Quality Commission has issued a formal warning to London Care plc (Basildon) saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care agency in Northlands Pavement, Pitsea, Basildon, Essex, on 24 May, to follow up concerns that had been highlighted at a previous inspection. 

Following the visit, inspectors found the owner of London Care plc (Basildon), needed to make improvements in relation to supporting workers.

  • The records inspectors looked at showed that some care staff had not received the correct amount of mandatory training or supervision.
  • Several staff members had not received any updated training, supervision or appraisals in over two years.
  • The service’s training and development policy states that each staff member must have three supervision sessions and one appraisal annually. This was not being carried out.  

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of London Care plc Basildon to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

London Care plc (Basildon) is a domiciliary care agency that provides personal care to people in their own homes.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to London Care plc, Staple Court,11 Staple Inn Buildings, London, WC1V 7QH, requiring that action is taken to meet:    

  • Regulation 23, supporting workers, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.     

The deadline for improvement is 17 September 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.