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CQC warns The Limes it needs to do more to protect the safety and welfare of people

9 October 2012
The Limes
New Hope Specialist Care Ltd
  • Media,
  • Care homes without nursing

9 October 2012

Regulator demands improvement by Blackheath care home.

The Care Quality Commission has issued a formal warning to New Hope Specialist Care Limited saying they must make improvements to standards of care at The Limes or face further action.

The warning follows unannounced visits by inspectors to the care home in Avenue Road, Blackheath, West Midlands, on 30 August, to follow up on concerns raised at a previous inspection.

Following the visit, inspectors found the owners of The Limes needed to make improvements in relation to assessing and monitoring the quality of service provision.

  • There was an accumulation of old beds and wardrobes at the rear of the property. This area is where residents access transport so posed a tripping hazard.
  • It had been identified that three members of staff required health and safety training in December 2011 but this had still not been undertaken.
  • The premises and fittings at The Limes were in a poor state of repair and decoration. Staff had mentioned this in a comments book but no action had been taken.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that The Limes needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The Limes provides accommodation to up to 8 people who require nursing and personal care, specialising in caring for those who have learning disabilities.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: New Hope Specialist Care Limited, 126 Brook Road, Oldbury, West Midlands, B68 8AE, owner of The Limes, requiring that action is taken to meet:   

  • Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.    

The deadline for improvement is 10 October. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.  

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.