You are here

CQC warns Lifestyle (Abbey Care) Ltd that they are failing to protect the safety and welfare of the people using the service

28 September 2012
Lifestyle (Abbey Care) Limited
  • Media,
  • Care homes with nursing

28 September 2012

Regulator demands immediate improvement at North Yorkshire nursing home.

The Care Quality Commission has issued a formal warning to Lifestyle (Abbey Care) Ltd, Registered Provider of the Archery Bower nursing home, stating that they must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home, in Scorton, Richmond, North Yorkshire, on 29 August 2012 as part of CQC’s planned review of care services.

The Archery Bower nursing home provides accommodation and personal care for up to 60 people with dementia or dementia related conditions.

Visiting inspectors observed care being provided, reviewed a sample of care records and spoke with a number of staff. As a result they found that the home was failing to meet national standards required to fully protect residents from the risks of inadequate nutrition.

Inspectors were concerned that the food being provided to residents did not always meet their specific nutritional needs, despite these needs being documented in their care plans. In addition, the choices of food available in between mealtimes for people requiring a soft diet were limited.

Malcolm Bower-Brown, deputy director of CQC in the North said:

"The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Lifestyle (Abbey Care) Ltd need to address these issues as a matter of urgency or face serious consequences.

“We will return to Archery Bower in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Lifestyle (Abbey Care) Ltd requiring action to meet:

  • Regulation 14 (1) (a), of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Meeting nutritional needs.

A deadline of 1 October 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.