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CQC warns Life Style Care plc that they must make improvements

27 November 2013
  • Media,
  • Care homes with nursing,
  • Care homes without nursing

27 November 2013

When the Care Quality Commission visited The Hawthorns Care Centre unannounced on 19 September 2013 and 3 October 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Life Style Care plc telling them that they must improve in the following areas by 22 November 2013:

  • Care and welfare of service users: people were not protected against the risks of receiving inappropriate or unsafe care.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September and October 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.