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CQC warns Life Style Care plc that it failing to protect the safety and welfare of people

12 December 2011
Blandford Grange Care Home
Life Style Care plc
  • Media,
  • Care homes with nursing

12 December 2011

The Care Quality Commission has issued a formal warning to Life Style Care plc that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Blandford Grange Care Home, Blandford Forum, as part of CQC’s planned review of care services.

Inspectors found that Life Style Care plc was failing to meet the government regulation relating to the care and welfare of people who use services.

  • After looking at sample of records and speaking with people that live and work in the home, inspectors found that people’s health and care needs were not fully assessed before they moved in, so their care was not planned to meet their individual needs.
  • People experienced delay in receiving medical assessment and treatment. This increased the risk of people becoming more unwell, and being in pain, before they received the treatment they needed.
  • The care home failed to refer people to a medical practitioner or other healthcare professional in a timely manner, following falls or deterioration in health.

Ian Biggs, deputy director of CQC in the South, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“We recognise that Life Style Care plc has taken measures to improve the ways in which care is managed and delivered. The warning notice requires the service to continue to ensure that each person is protected against the risks of receiving care or treatment that is inappropriate or unsafe.

“Our inspectors will return in the near future and if we find that Blandford Grange are not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Life Style Care plc requiring action to meet:

  • Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 4) Care and welfare of people who use services

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.