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CQC warns Life Style Care (2011) plc that it is failing to protect the safety and welfare of people

9 January 2013
Brook House Care Centre
Life Style Care (2011) plc
  • Media,
  • Care homes with nursing

9 January 2013

Urgent improvements required at Brook House Care Centre, Thamesmead, south east London.

The Care Quality Commission (CQC) has issued a formal warning to Life Style Care (2011) plc that it must make urgent improvements at a nursing home in Thamesmead, south east London.

A warning notice has been issued following an unannounced inspection of Brook House Care Centre, in Meadowford Close, in November.

CQC found that the home did not have adequate arrangements in place to ensure that people were protected against the risk of abuse. Reasonable steps were not always being taken to identify the possibility of abuse, prevent it occurring, or respond appropriately when allegations of abuse were made.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Where people are at risk of abuse, it is vital that the correct steps are taken to protect them against it. The problems found here needed to be put right by the provider immediately.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Life Style Care (2011) plc is in breach of:

  • Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people from abuse.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.