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CQC warns Ladybird Community Care Ltd that it is failing to protect the safety and welfare of the people using the service

16 August 2012
  • Media,
  • Care in your home and supported living

16 August 2012

Regulator demands immediate improvement at Cramlington Care Agency.

The Care Quality Commission has issued a formal warning to Ladybird Community Care Ltd, registered provider of Ladybird Care, Cramlington, Northumberland stating that they must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the agencies main premises on 11 July 2012. During the visit CQC found that arrangements made for the recording, handling, using, dispensing and safe administration of medicines did not ensure safe management by staff.

  • Inspectors found evidence of one case where medicines were being decanted by a service user’s relative into a homemade dispensing system for administration by care staff. This meant that care staff had no knowledge of what medication they were giving to the service user.
  • Inspectors found there were no individual detailed medication care plans in place for any of the people using the service.
  • Inspectors were concerned that there were no risk assessments related to medication in any of the service user care plans they reviewed. The procedure for the administration and recording of prescribed creams and moisturising creams delegated to carers was not properly managed. There was no system in place to manage medicines or monitor their administration.
  • None of the care staff employed by Ladybird Care had completed any medication training in order for them to safely administer medication to service users.

Malcolm Bower-Brown, Deputy Director of Operations for CQC in the North, said:

"The law says that these are the standards that everyone who uses services should be able to expect. Providers have a duty to ensure that they meet these standards.

“This warning sends a clear and public message that Ladybird Community Care Ltd needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to the agency in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service.”


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.  

CQC has issued a warning notice to Ladybird Community Care Ltd requiring compliance with:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (the Regulated Activities Regulations 2010), (outcome 9) Management of Medicines

A deadline of 28 September 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.