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CQC warns Lady of the Vale Nursing Home, Bowden, that it is failing to protect the safety and welfare of people

17 May 2012
Order of The Sisters of St Joseph of The Apparition
Order of The Sisters of St Joseph of The Apparition
  • Media,
  • Care homes with nursing

17 May 2012

Urgent improvements required at Cheshire nursing home.

The Care Quality Commission (CQC) has issued a formal warning to Sisters of St Joseph stating that they must make urgent improvements to standards of care provided at a nursing home in Bowden, Cheshire.

The warning follows an unannounced visit by inspectorsto Lady of the Vale Nursing Home on 3 April 2012in response to concerns raised regarding the administration of medicines. 

On inspection CQC found that the home was failing to meet national standards required for the recording, handling, storage and safe administration of medication.

A review of residents’ medication records revealed that medicines were not always being administered correctlyand some people had not received their medication as prescribed or in line with the manufacturers’ instructions.  

On several occasions medication administration records were not being signed by staff at the actual time that medicine was taken, and inspectors found evidence of medication being used that was beyond its expiry date.

Medication stocks were not always being replenished in time to ensure a continued supply was available,and medication that was no longer in use had not been disposed of.

Records kept about the administration of medication were of a very poor standard and there was no information available to guide staff as to how to administer medicines which had been prescribed “as required” or “as a variable dose”.

Ann Ford, CQC Regional Lead for the North West, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Sisters of St Joseph needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Lady of the Vale in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date:

The warning notices find that Harry Holloway is in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines

A deadline of 10 May 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.