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CQC warns Ladhar Healthcare (Yorkshire) LLP that it is failing to protect the safety and welfare of people

13 April 2012
Highgrove Care Home
  • Media,
  • Care homes with nursing

13 April 2012

Regulator demands immediate improvement at care home in Doncaster.

The Care Quality Commission has issued a formal warning to Ladhar Healthcare (Yorkshire) LLP stating that it must make urgent improvements at its Doncaster based care home or face further action.  

The warning follows an unannounced visit by inspectors to Highgrove Care Home, West Road, Mexborough in Doncaster on 23 March 2012 to follow up on concerns raised about levels of cleanliness.

On latest inspection CQC found that the registered providers, Ladhar Healthcare (Yorkshire) LLP, were failing to meet national standards in relation to cleanliness and infection control.

Inspectors were concerned that a number of areas in the home, including bathrooms, toilets, bedrooms and some communal areas were not being kept suitably clean. Carpets were stained, furniture dirty, and the tiles in some bathrooms were loose and falling off the walls.

Flooring areas throughout the premises were dirty and some rooms being used for storage purposes were full, and therefore could not be accessed in order to clean.

Inspectors found that that appropriate cleaning arrangements were not in place and poor standards of hygiene as well as a lack of infection control measures indicated a risk to residents.

Where the results of internal audits identified poor hygiene levels and recognised that some areas of the home were not being kept adequately clean, there had been no action taken to address these issues or improve standards.  

Amanda Sherlock, CQC Head of Operations, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Ladhar Healthcare (Yorkshire) LLP needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Highgrove Care Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Ladhar Healthcare (Yorkshire) LLP requiring action to meet:

  • Regulation 12 Health and Social Care Act (Regulated Activities) Regulations 2010, (outcome 8) Cleanliness and infection control

A deadline of 27 April 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.