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CQC warns Ladhar Healthcare (North East) LLP that it is failing to protect the safety and welfare of people

26 March 2012
The Royal Care Home
Crown Care I LLP
  • Media,
  • Care homes with nursing

26 March 2012

Regulator demands immediate improvement at The Royal Care Home, Queen Marys Road, New Rossington, Doncaster, South Yorkshire.

The Care Quality Commission has issued a formal warning to Ladhar Healthcare (North East) LLP that it must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by CQC inspectors to The Royal Care Home, Queen Marys Road, New Rossington, Doncaster, South Yorkshire. Ladhar Healthcare (North East) LLP is the registered provider of the care home. Inspectors visited the home on the 24th February 2012.

CQC found that the serviceput people at risk of harm and that people have suffered harm because they failed to deliver care and, treatment in such a way as to meet the service users’ individual needs. Furthermore they failed to properly assess risks to people or to implement measures to protect against these risks and failed to protect the welfare and safety of service users.

Inspectors looked at five care plans relating to people who had sustained injuries following a series of falls. The care plans were difficult to follow and in some cases were incomplete. The risk assessments were not updated or interpreted consistently. In addition there was a lack of planned interventions taken following a series of falls and the triggers for interventions such as referral to the falls team and other health care professionals were unclear.

Jo Dent, regional director of CQC in the Yorkshire and Humberside region said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Ladhar Healthcare (North East) LLP needto address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to The Royal Care Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there".


For media enquires, please contact the CQC Regional Communications team; David Fryer on 07901 514220 or Kirstin Hannaford 0191 233 3629 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the INSPECTORS' FINDINGS IN a review of compliance on its website at a later date.

The warning notice finds that Ladhar Healthcare (North East) LLP  the Registered Provider is in breach of Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) 2010 (the Regulated Activities Regulations 2010).

The registered provider is required to become compliant with Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (the Regulated Activities Regulations 2010) within 14 days of receipt of the warning notice.  

Regulation 9 - Care and welfare of service users

9.—(1) The registered person must take proper steps to ensure that each service user is protected against the risks of receiving care or treatment that is inappropriate or unsafe, by means of—

(a) the carrying out of an assessment of the needs of the service user; and

(b) the planning and delivery of care and, where appropriate, treatment in such a way as to—

(i) meet the service user’s individual needs,

(ii) ensure the welfare and safety of the service user.

(iii) reflect, where appropriate, published research evidence and guidance issued by the appropriate professional and expert bodies as to good practice in relation to such care and treatment and

(iv) avoid unlawful discrimination including, where applicable, by providing for the making of reasonable adjustments in service provision to meet the service user’s individual needs.

(2) The registered person must have procedures in place for dealing with emergencies which are reasonably expected to arise from time to time and which would, if they arose, affect, or be likely to affect, the provision of services, in order to mitigate the risks arising from such emergencies to service users.