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CQC warns Knighton Manor it needs to do more to protect the safety and welfare of people

6 July 2012
Knighton Manor Limited
Knighton Manor Limited
  • Media,
  • Care homes without nursing

6 July 2012

Regulator demands improvement by Leicestershire care home.

The Care Quality Commission has issued a formal warning to Knighton Manor Limited saying they must make improvements to standards of care at Knighton Manor or face further action.   

The warning follows an unannounced visit by inspectors to the care home in Knighton Drive, Stoneygate, Leicester, on 25 May, as part of a planned review of compliance.

Following the visit, inspectors found the owner of Knighton Manor, needed to make improvements in relation to assessing and monitoring the quality of service provision.   

  • The home had no effective quality assurance system in place to monitor the quality and safety of the service.
  • Staff did not always wear protective gloves or wash their hands prior to administering medicines.
  • No actions were taken to address the problem of prescription deliveries being delayed. This posed a risk to the care and welfare of residents.
  • The provider was not carrying out competency checks on staff who had been recently trained in the administering of medicines

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Knighton Manor needs to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."  

Knighton Manor provides accommodation for people who require nursing or personal care.      


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143. 

Notes to editors

CQC has issued the warning notice to Knighton Manor Limited, 1st Floor Kimberley House, Vaughan Way, Leicester, LE1 4SG, requiring that action is taken to meet:   

  • Regulation 10, assessing and monitoring the quality of service provision, outcome 16, Health and Social Care Act (Regulated Activities), Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.    

The deadline for improvement is 13 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.