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CQC warns Kernou Residential Home that it failing to protect the safety and welfare of people

18 October 2011
  • Care homes without nursing

18 October 2011

The Care Quality Commission (CQC) has issued a formal warning to Cornwallis Care Services Limited that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to Kernou Residential Home at West Cliff, Porthtowan, Cornwall, on 15 September 2011 as part of CQC’s planned review of care services. Inspectors found that the provider was failing to comply with the regulation covering the safety and suitability of premises.

Inspectors said there had been a lack of adequate maintenance. The communal bathroom was in a poor condition, with mould on the painted and tiled parts of the walls and the floor so damaged that it could not be cleaned thoroughly.

  • Some parts of the home did not have access to the central heating system and additional portable heaters were in use.
  • The showers in people’s ensuite shower rooms were not working as the shower heads had been removed.
  • Areas of the home needed cleaning, some bedroom furniture was damaged and broken and windows on the first and ground floors did not have window restrictors fitted.

Ian Biggs, Regional Director of CQC in the South West said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“We asked for, but were not provided with a planned maintenance or refurbishment programme for the home. This warning sends a clear and public message that Cornwallis Care Services Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Kernou Residential Home in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings on its website at a later date.

CQC has issued a Warning Notice to Kernou Residential Home requiring them to take action by 31 October 2011 to meet:

  • Regulation 15 Health and Social Care Act (Regulated Activities) Regulations 2010: Safety and suitability of premises

If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.