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CQC warns Kalbro Investments that they must make improvements

10 November 2014
  • Care homes with nursing

When the Care Quality Commission visited Eleanor House unannounced on 21 August 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Kalbro Investments telling them that they must improve in the following areas by 7 November 2014

  • Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision. The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in August 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.