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CQC warns Isle of Wight Council that they must make improvements

27 November 2013
  • Media,
  • Care homes without nursing,
  • Care in your home and supported living

27 November 2013

When the Care Quality Commission visited The Gouldings St Andrews Way, Freshwater, PO40 9NH unannounced on the 17th, 18th, 19th and 20th September 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to the Isle of Wight Council telling them that they must improve in the following areas by 15th November 2013:

  • The provider failed to take appropriate steps to ensure that there was a system in place to regularly assess and monitor the quality of service that people receive. You have failed to implement an effective operation of systems to monitor the quality of the services provided.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.