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CQC warns Independent Nursing Services UK Limited that it is failing to protect the safety and welfare of people

20 December 2012
19 Devonshire Street
Independent Nursing Services UK Limited
  • Media,
  • Care in your home and supported living

20 December 2012

Urgent improvements required at Independent Nursing Services, Marylebone, London.

The Care Quality Commission (CQC) has issued two formal warnings to Independent Nursing Services UK Limited that it must make urgent improvements at a personal care agency based in Marylebone, London.

Two warning notices have been issued following an unannounced inspection of Independent Nursing Services, in Devonshire Street, in November.

Among CQC’s findings:

  • Care plans did not always contain adequate information to allow staff to support people using the agency’s services. This included a lack of guidance on the delivery and support of specific care needs, and a lack of assessment of those care needs and the associated risks.
  • Adequate recruitment procedures were not always being followed. This placed people using the service at risk of receiving inappropriate care. References were not always specific to the role concerned and had not always been verified. In one case, a reference had been collected from a ‘next of kin’ contact three months after the employee started work.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Personal care agencies such as this one provide one-to-one support to people in their homes, so it’s very worrying when the right pre-employment checks are not being done to assess whether people are suitable to perform their role, and when care plans do not contain enough information to make sure that people are properly supported.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use its services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Independent Nursing Services UK Limited is in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.
  • Regulation 21 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 12) Requirements relating to workers.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.